A. Dial GrameenCall's access number in your city. If you provided your phone number (must be in 10 digit format without any spaces e.g. 0299887766 or 0412334455) during the signup process and your phone number is not setup to be hidden then you will be automatically authenticated and prompted to enter your destination number. Enter your destination number followed by the # key to connect to your destination number. However, if you didn't enter your phone number correctly during signup or your number is a hidden number then you will be prompted for a PIN as our system can't authenticate you. After a successful signup our system will automatically send you an email confirming your signup and your password for accessing your GrameenCall account online. Please sign in with your user id (email address you provided) and password (sent to your email) to be directed to the 'My Account' area. Here you will find your PIN and will also be able to change personal details and add/remove phone numbers. If for some reason you haven't received an email after completing the signup process then there must be an error in your email address, please contact us on (02) 9637 8121 during business hours Mon-Fri or email us at support@grameencall.com.au.

A. Login to Grameen Call's website and access the 'My Account' page. Your account balance will be displayed if you have successfully logged in. You must use your valid email address as your username and password provided during signup to login. Alternatively, when you ring Grameen Call's local access number in your city, your account balance is played back to you from our gateway.

A. Recharging your account is simple with Grameen Call. Once you login to Grameen Call and access the 'My Account' area you will see a 'Recharge' option on the left hand menu. Click this button and your recharge options will appear, simply click on your desired amount (Recharge20 & Recharge30 plan holders will only get one option) and you will be redirected to Paypal's website to make your payment. If you have an account with Paypal already funds will be transferred from your Paypal account to our Paypal account. If you don't have a Paypal account then you can make the payment using your credit card. We recommend that you create yourself a Paypal account as you have the benefit of transferring funds from your bank account and you don't have the hassle of typing in credit card numbers every time you use Paypal.

A. Yes, you can change your plan anytime by simply visiting 'My Account'. Click on 'Edit Account' to change your plan or update your details. Your call rates will depend on your chosen plan.

A. Yes, we are very serious about security at Grameen Call. That is why we have chosen Paypal as our payment gateway. Paypal is a pioneer in online payment and is a tried and tested technology. We don't collect your credit card details during an online transaction; this is done directly at Paypal's website used by thousands of people everyday and has top level security.

A. Yes, you don't need a credit card to open a Paypal account, you can signup with Paypal and use your bank account to transfer funds to your Paypal account. However, if you insist on paying us directly then you can ring us on 02 xxxxxxxx during business hours Mon-Fri and we can process your payment over the phone and adjust your account accordingly.

A. You can view all your call records (successful and unsuccessful) from the 'My Account' area by simply clicking on 'Call History'.

A. You can add up to 5 phone numbers, landline or mobile for PIN-less service for your account. When you call Grameen Call's access number in your city from your pre-authenticated phone numbers you will not be prompted for a PIN.

A. Yes you can. You simply have to enter your PIN (found under 'My Account') to use our service from a non pre-authenticated phone number.

A. For PIN-less service to work Grameen Call's network must be able to see the phone number you are dialling from. If your home phone or mobile phone is configured as a private number we won't be able to see your number and the PIN-less service won't work. Please make sure that your number is not hidden from our network.

A. Yes, you can call any destination in the world through Grameen Call.

A. While we at Grameen Call endeavour to make sure that all calls on our network are connected successfully sometimes due to problems in the phone network in other parts of the world some calls might not be successful. We recommend that you wait for a little while and try again. If you are still unsuccessful then please call our customer service on 02xxxxxxxx and we can further investigate for you.

A. Currently we have local access numbers in the following cities only:

Sydney: (02) 8282 5935
Canberra: (02) 6102 4835
Melboure: (03) 8888 5835
Brisbane: (07) 3014 9935
Adelaide: (08) 8111 4735
Perth: (08) 6222 5435

If you are not in one of these locations you will have to make a STD call to your nearest city listed above or use our IP-Phone or softphone service.

A. Yes, you can provided you have a softphone installed on your computer or an IP-phone set and you are connected to the Internet. You are then able to connect to us over the Internet and make calls to other countries at the same price you enjoy at home.